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Visitor Services Associate (part-time)

The Associate must be able to work weekends, evenings, and maintain flexible hours. The Associate will provide courteous service to customers in the Museum Store and Admissions, use their knowledge of products and exhibitions to provide excellent service to Museum customers. They will greet and help Museum visitors with utmost courtesy and respect, explain admissions policy to visitors, collect admission fees, verify membership status, and answer visitor questions. This position is also responsible for on-going promotion and sales of Museum and support organizations membership.

Responsibilities:
While in the Store, receives, unpacks, and shelves incoming merchandise. Matches merchandise received to invoices, check for damages and identifies discrepancies using a computerized inventory control system. Prepares merchandise for sale in the Museum Store. This includes, but is not limited to, packaging and labeling merchandise. Pulls merchandise for store restocking and packages and prepares merchandise for shipping. Restocks Museum Store inventory and operates computerized POS system to answer customer queries and to sell merchandise. Maintains appearance of displays and organization of book sections with an emphasis on cleanliness and attention to detail. Fulfill end of shift closing procedures and prepare appropriate documents.

While at Admissions, collect admission fees, verify membership status, and answer questions regarding the Museum’s collections, exhibitions, events and facilities. Assist patrons with membership application forms. Fulfill end of shift closing procedures and prepare appropriate documents.

Educational Requirements:
Qualifications: High school education required.

Skills:
At least 2 years experience in a retail operation, preferably a museum or specialty bookstore, or some combination of experience sufficient to develop sales, inventory control and cash management skills. Must be able to operate a computer cash register. May occasionally have to move cartons weighing up to 30 pounds.

Please direct inquiries to hr@fine-arts.org. Applicants should include a cover letter, and resume.

Human Resources Dept, Museum of Fine Arts, St. Petersburg, Florida, posted August 17, 2012.